Returns and Exchanges

We want you to be happy with your purchase from Urban Dog London but as  an online store we appreciate that from time to time you may order an item then be unhappy with the cut, colour & /or style of your chosen product. If  for any reason you are not happy  with your purchase you may return your item(s) for a full refund within 28 days of receipt.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund. Only regular priced items may be refunded.
  • Sale items are not eligible for a refund.
  • Returns Shipping address:  To return your product, ship or post to: 56 Craven Park Road, London, N15 6AB.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Please make sure you return your items to us via RECORDED DELIVERY so that we have proof of postage to the address above. Please include your original invoice or a packing note with your contact details and reason for the return.
  • Exchanges: If you need to do an exchange for the same item in a different size or for a different item, send us an email at info@urbandoglondon.com and return your item to: 56 Craven Park, London, N15 6AB

Faulty Items

The products we sell are all of high quality. If your item fails to exceed your expectation, please contact us at info@urbandoglondon.com